Terms of Use

DuranAI Business Knowledge Search Platform

Last Updated: September 12, 2025

1. Service Overview

DuranAI provides an AI-powered business knowledge search platform that enables businesses to:

  • Create searchable knowledge bases from uploaded documents
  • Provide automated responses to customer inquiries
  • Integrate with messaging platforms (Facebook Messenger, Instagram Direct Messages, WhatsApp Business)
  • Embed search widgets on third-party websites
  • Manage business knowledge and customer interactions

Contact Information:

Company: DuranAI

Email: info@duran.ai

Address: Bayanzurkh District, 36th khoroo, Khunnu Street, Ikh-Mongol Office 301, Ulaanbaatar, Mongolia

Website: https://duran.ai

2. Account Registration and Security

2.1 Account Creation

  • You must provide accurate information including email address and full name
  • Email verification is required before accessing the platform
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access
  • Accounts are non-transferable

2.2 User Roles

Your account may be assigned different access levels:

  • Admin: Complete management privileges including billing
  • Manager: Knowledge base and content management
  • Regular: Basic platform access

Access levels determine what features and data you can access within your business account.

3. Subscription and Usage

3.1 Service Plans

The platform is provided on a subscription basis with different tiers that include varying:

  • Number of knowledge bases
  • Monthly question/query limits
  • Document storage limits
  • Number of messaging platform integrations
  • Feature access

Current plan details are available at duran.ai or in your account dashboard.

3.2 Usage Limits

Your account is subject to the usage limits of your subscribed plan. Exceeding limits may result in service restrictions until you upgrade or limits reset.

4. Acceptable Use Policy

4.1 Prohibited Conduct

You agree NOT to:

  • Use the service for any unlawful purpose or in violation of any applicable laws
  • Upload, transmit, or distribute any malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the service or servers
  • Use automated means to access the service except through our provided APIs
  • Reverse engineer, decompile, or disassemble any part of the service
  • Remove or obscure any proprietary notices
  • Impersonate any person or entity or misrepresent your affiliation
  • Violate any third party's intellectual property, privacy, or other rights
  • Engage in any form of spam, harassment, or abusive behavior

4.2 Messaging Platform Compliance

If you connect Facebook, Instagram, or WhatsApp integrations:

  • You must comply with Meta's Platform Terms, Platform Policy, and Commerce Policy
  • You must comply with WhatsApp Business Policy
  • You are responsible for obtaining necessary consents from end users before messaging them
  • You must not use the integrations to send spam or unsolicited messages
  • You must respond to user opt-out requests
  • You must not violate platform-specific rate limits or messaging rules

You are solely responsible for your use of third-party messaging platforms. Any violations of third-party platform policies are your responsibility, not ours.

4.3 Content Responsibility

You are responsible for all content you upload or transmit:

  • You must have the legal right to use and share all uploaded content
  • Content must not infringe on any intellectual property rights
  • Content must not violate any applicable data protection laws
  • Content must not contain illegal, harmful, or offensive material
  • You must not upload confidential information you are not authorized to share

5. Intellectual Property and Content

5.1 Your Content

You retain all ownership rights to documents, data, and content you upload to the service ("Your Content").

5.2 License Grant to DuranAI

By uploading content, you grant us a limited, non-exclusive, worldwide license to:

  • Store, process, and analyze your content to provide the service
  • Use artificial intelligence and machine learning to process your content
  • Generate search indexes and derived data
  • Display content in search results and automated responses
  • Make temporary copies for backup and redundancy

This license exists only to operate the service and terminates when you delete the content or close your account, except for:

  • Technical copies in backups and caches (removed according to our standard processes)
  • Content we're required to retain for legal, compliance, or security purposes

5.3 Our Intellectual Property

DuranAI retains all rights, title, and interest in:

  • The platform and all software, code, and technology
  • Our algorithms, processes, and methodologies
  • Our trademarks, logos, and branding
  • All service improvements and developments

You receive no ownership rights and may not copy, modify, distribute, or create derivative works.

5.4 Feedback

Any suggestions, ideas, or feedback you provide about the service may be used by us without obligation or compensation to you.

6. Third-Party Services and Integrations

6.1 Meta Platforms

Integrations with Facebook, Instagram, and WhatsApp:

  • Are subject to Meta's terms, policies, and API changes
  • Depend on Meta's platform availability and functionality
  • Require you to maintain necessary permissions and comply with Meta's policies
  • May be modified or discontinued based on Meta's decisions

We are not responsible for Meta platform changes, outages, policy violations, or service interruptions.

6.2 Other Third-Party Services

The service relies on various third-party providers (authentication, cloud hosting, payment processing). We are not responsible for third-party service failures, changes, or outages.

6.3 Payment Processing

  • International payments are processed through Stripe
  • Payments in Mongolia are processed through QPay for Mongolian Tugrik transactions
  • Your use of payment processors is subject to their respective terms and privacy policies.

7. Fees and Payment

7.1 Subscription Fees

  • Fees are charged in advance on a recurring basis (monthly or annually as selected)
  • You authorize us to charge your payment method automatically
  • Subscription continues until canceled
  • All amounts are stated in USD unless otherwise specified

7.2 Payment Obligations

  • You are responsible for all charges incurred under your account
  • Failed payments may result in service suspension or termination
  • You are responsible for any applicable taxes, duties, or government fees

7.3 Refunds

Refunds are provided at our sole discretion or as required by applicable law.

8. Service Modifications and Availability

8.1 Right to Modify

We reserve the right at any time to:

  • Modify, suspend, or discontinue any feature or aspect of the service
  • Change usage limits, features, or functionality
  • Update these terms (changes effective upon posting)
  • Implement new requirements or restrictions

8.2 Service Availability

  • The service is provided on an "as available" basis
  • We do not guarantee uninterrupted, timely, secure, or error-free service
  • We may perform maintenance that temporarily restricts access
  • We are not liable for service interruptions, delays, or failures

9. Termination

9.1 Termination by You

You may cancel your subscription at any time through your account dashboard or by contacting us.

9.2 Termination by Us

We may immediately suspend or terminate your access if:

  • You breach these Terms of Use
  • You engage in fraudulent, illegal, or harmful activity
  • You fail to pay required fees
  • Your use poses a security or legal risk
  • We're required to do so by law

9.3 Effect of Termination

Upon termination:

  • Your access to the service will cease
  • You remain responsible for any outstanding fees
  • Your data will be handled according to our Privacy Policy
  • We recommend exporting any data you wish to retain before cancellation

Sections 5, 10, 11, 12, and 13 of these Terms survive termination

10. DISCLAIMERS AND WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, title, and non-infringement
  • Any warranty that the service will be uninterrupted, secure, timely, or error-free
  • Any warranty regarding the accuracy, reliability, completeness, or quality of any content, information, or responses generated by the service
  • Any warranty that the service will meet your requirements or expectations
  • Any warranties arising from course of dealing or usage of trade

AI-Generated Content and Responses:

  • May contain errors, inaccuracies, or inappropriate content
  • Should be reviewed before use in customer-facing situations
  • Are not professional advice of any kind

We are not responsible for decisions made based on AI-generated content

Third-Party Platforms:

  • We make no warranties about third-party services (Meta platforms, payment processors, etc.)
  • We are not responsible for third-party service availability, changes, or failures

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

11.1 Exclusion of Damages

WE SHALL NOT BE LIABLE FOR ANY:

  • Indirect, incidental, consequential, special, exemplary, or punitive damages
  • Loss of profits, revenue, data, use, goodwill, or other intangible losses
  • Damages resulting from unauthorized access to or alteration of your content
  • Damages resulting from service interruptions, errors, or unavailability
  • Damages resulting from third-party conduct or content
  • Damages resulting from AI-generated responses or their use
  • Damages resulting from deletion or corruption of content

This applies even if we were advised of the possibility of such damages.

11.2 Liability Cap

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

11.3 Essential Purpose

These limitations are fundamental elements of the agreement between you and DuranAI. The service would not be provided without these limitations.

12. Indemnification

You agree to indemnify, defend, and hold harmless DuranAI and its officers, directors, employees, contractors, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the service
  • Your violation of these Terms of Use
  • Your violation of any third-party rights, including intellectual property, privacy, or data protection rights
  • Your violation of any applicable laws or regulations
  • Your content and any claims related to it
  • Your use of messaging platform integrations
  • Messages sent through connected platforms to end users
  • Unauthorized access to your account due to your failure to secure credentials
  • Any negligent or wrongful conduct by you or anyone using your account

This indemnification obligation survives termination of your account and these Terms.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal action, you agree to contact us at info@duran.ai to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

13.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the service shall be resolved by binding arbitration rather than in court, except that either party may seek injunctive or equitable relief in court for intellectual property infringement or breach of confidentiality.

The arbitration will be conducted under the rules of a mutually agreed arbitration organization. The arbitration will be held in San Francisco, California, or another mutually agreed location.

You agree to waive your right to a jury trial and to participate in a class action lawsuit.

Each party will bear its own costs and fees, unless the arbitrator awards costs and fees to the prevailing party.

13.3 Exceptions to Arbitration

Either party may bring an action in court for:

  • Intellectual property infringement claims
  • Breach of confidentiality
  • Claims seeking emergency injunctive relief

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and DuranAI regarding the service.

15.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms and your account to any affiliate, subsidiary, or successor entity without restriction.

15.5 Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, pandemics, internet failures, third-party service failures, government actions, or other force majeure events.

15.6 Survival

Any provisions that by their nature should survive termination shall survive, including but not limited to: ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.

15.7 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to info@duran.ai.

15.8 Export Controls

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. list of prohibited or restricted parties.

15.9 Government Use

If you are a U.S. government entity, the service constitutes "commercial computer software" and is provided with only those rights granted to all other users under these Terms.

Questions or Concerns?

If you have any questions about these Terms of Use, please contact us at info@duran.ai.

By creating an account, accessing, or using the DuranAI service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree to these Terms, you may not access or use the service.

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