Duran — governed AI knowledge across channels
Internal knowledge + customer support

One governed source of truth
for employees and customers.

Verifiable answers from approved policies—sources and snippets for your team.
Pull live data when needed, and deploy across dashboard, web, API, and IG/FB/WhatsApp.

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Two modes. One governed brain.

Use the same knowledge internally and externally—without duplication.

For your team (internal)

Search policies and docs with cited answers—scoped by role and knowledge base.

  • Employee onboarding and policy lookup
  • Verifiable answers with sources and snippets

For customers (external)

Auto-reply on web and Meta messaging, with live lookups and human handoff when needed.

  • Web widget + IG/FB/WhatsApp responses
  • Tool calls for orders, inventory, and account status
Performance

Faster iteration from documents to answers

Reduce the “upload → wait → test” cycle so teams can keep knowledge fresh.

Ship knowledge updates the same day—reduce stale answers and escalations.

Fast

Index and validate quickly

Traditional RAG workflows often require long-running embedding and indexing before you can verify answers. Duran is designed for fast publish-test loops.

  • Shorten the “upload → test” loop.
  • Weight key documents without retraining.
  • Ship changes safely with scoped access and limits.
How It Works

From documents to answers in three steps

Upload, organize, and deploy—Duran keeps your knowledge grounded and accessible.

Step 1

Add documents

Upload PDFs, docs, and files into a knowledge base.

Step 2

Configure access

Set visibility, roles, and (optionally) weighting for key sources.

Step 3

Ask and deploy

Get cited answers in the dashboard, widget, API, and messaging channels.

Features

Everything you need to unlock your knowledge

Built for teams who want to stop searching and start finding answers.

Built for live business operations—not just document Q&A.

Cited

Grounded answers

Responses are grounded in your documents, with sources and inline citations.

  • Verify answers with snippets and citations.
  • Prioritize trusted documents so critical policies always win.
  • Keep knowledge changes controlled.
Can I return an item after 14 days?
Yes—returns are accepted within 30 days of delivery. Items must be unused and in original packaging. Refunds are issued to the original payment method.

Control what’s used

Knowledge base visibility, user roles, and document weighting put your team in control.

Multilingual by default

Localized UI and language-aware answers across channels.

Internal

Public API

Query knowledge programmatically with scoped keys, and deploy into your product.

API

Build on top of the same KB

Manage KBs and documents, then query with your preferred UX.

  • Scoped API keys and tenant isolation.
  • Optional streaming for responsive UIs.
  • Same policies and weighting as the dashboard.
External

Social media and messaging

Answer customers on Facebook, Instagram, and WhatsApp—powered by your knowledge base.

Messaging

Social & messaging support

Answer customers on Facebook, Instagram, and WhatsApp—powered by your knowledge base.

Deploy the same knowledge internally and externally—without duplication.

Facebook
Instagram
WhatsApp
More channels on request
  • Instant answers from your KB.
  • Smooth handoff for complex cases.
  • Consistent brand voice across channels.
External

Launch a website chat widget without code

Customize branding, copy a snippet, and go live—powered by your knowledge base.

Embed

Real-time widget setup

Create a widget, preview it instantly, then paste the snippet into your site.

  • Branding and greeting controls.
  • Copy a single script snippet.
  • Zero coding effort for most sites.
Automations

Connect knowledge to your systems

Let agents call ERP, POS, finance, HRIS, accounting, and custom MCP servers—alongside your knowledge base.

Go beyond FAQs—answer questions that require real-time order, inventory, or account data.

Tools

Tool calls with guardrails

Combine answers from documents with live system lookups, while keeping access scoped by tenant and role.

  • Connect MCP servers for internal systems.
  • Route queries to search, inventory, or tools.
  • Enforce limits and safe defaults for production.
Pricing

Predictable platform. Flexible AI usage.

Pay a monthly platform fee for your workspace, channels, storage, and governance.

Then use AI interactions for the volume you need—pooled across dashboard, widget, API, and messaging.

Each plan includes monthly AI interactions to get started.
Prepaid interaction packs roll over as long as your subscription stays active.
Starter
$99 / month platform fee

For small teams getting value fast with internal knowledge + a website widget.

  • Includes 300 AI interactions / month
  • 3 knowledge bases
  • 100 documents per knowledge base
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Business
$299 / month platform fee

Best for multi-channel support and operations across web + messaging.

  • Includes 1,000 AI interactions / month
  • Messaging integrations: Facebook / Instagram / WhatsApp
  • 6 knowledge bases
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Enterprise
$899 / month platform fee

For scale, advanced needs, and operational guarantees.

  • Includes 3,000 AI interactions / month
  • SLA + priority support
  • 15 knowledge bases
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Security

Enterprise-ready security

Keep knowledge access scoped, observable, and controlled.

Security isn’t an afterthought.

Authentication, rate limits, and scoped API keys—designed for startups and enterprises alike.

  • Service-to-service auth for internal APIs.
  • Scoped access by tenant, business, and KB.
  • Credits and limits for predictable spend.

Scoped access

API keys, user roles, and KB visibility keep data separated and controlled.

Operational controls

Usage limits, credits, and paywall enforcement for predictable scaling.

Start building with Duran.

Dashboard, widget, API, and messaging—one knowledge platform.

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